How to Process SSS Re-Disbursement of Benefit Claims

The Re-Disbursement of Benefit Claims program by the Social Security System (SSS) is a corrective measure for members who experienced rejected benefit or loan claims due to inaccurate disbursement account details. Targeted at SS members facing such specific issues, this program streamlines the process of updating bank information through the My.SSS portal, under the Benefit Re-Disbursement section.

Members can expect clear guidance on updating their account details and a promise of benefits being re-credited within five banking days after correction. Should any hiccups occur, the agency has set up a responsive support system via bank coordination or DBP email assistance, ensuring peace of mind and continuity of benefits.

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Understanding the Re-Disbursement of Benefit Claims with SSS

The Social Security System allows members to rectify disbursement errors through Re-Disbursement of Benefit Claims. If your approved loan or benefit was rejected due to incorrect account details, simply log in to My.SSS, navigate to Benefit Re-Disbursement under E-Services, update your bank details, confirm the re-crediting account, and submit the request. You’ll receive an email notification, and the benefit should be deposited within five banking days. If not, contact your bank or DBP at for further assistance.

Legal Basis

The Philippines’ Social Security Act empowers the agency to provide timely and accurate benefits to its members. This includes the re-disbursement process, which ensures members receive their rightful benefits even after initial disbursement issues.

Benefits to Look Forward To

These benefits serve as a financial safety net, providing essential support when you need it most.

Common Reasons why Initial Disbursements Fail

  • Incorrect account details: Providing invalid or inactive bank account details or mobile numbers can lead to non-crediting of benefit proceeds.
  • Closed, dormant, or frozen accounts: Accounts that are not active or have been closed by the bank will not receive funds.
  • Dollar accounts: Disbursements must be made to a Peso account, not a foreign currency account.
  • Joint (and/or) accounts: The record must be solely under the member’s name, not shared with another person.
  • Time-deposit accounts: These types of accounts typically cannot receive direct deposits.
  • Invalid mobile number: For e-wallets like Paymaya/Gcash, the mobile number must be correct and active.
  • Account name mismatch: The name on the bank records must match the registered name with SSS.
  • Different disbursing bank: The bank selected during disbursement registration must match the actual bank account.
  • Prepaid accounts: These may not be eligible for direct deposit of funds.
  • Accounts with restrictions: Any account that has limitations on deposits or withdrawals.
  • Duplicate account/mobile numbers: Each disbursement account must be unique to the member.
  • Errors in enrolled disbursement account details: Mistakes in the record information can delay the re-crediting of benefits up to 30 days.

Who Can Avail?

If you’re an SS member with a valid claim whose initial disbursement failed due to incorrect bank details and other reasons mentioned above, you’re eligible to process a re-disbursement.

What You’ll Need

  • Access to your My.SSS online account.
  • Correct and active disbursement account details.
  • Patience and attention to detail.

Step-by-Step Guide: How to Re-Disburse Your SSS Benefits

  1. Access Your Account: Log in to your My.SSS account on their website.
  2. Navigate to BRM: Click on Benefit Re-Disbursement (BRM) under the E-Services Tab.
  3. Update Bank Details: Select Update Bank Details to confirm, enroll, or reactivate your disbursement account.
  4. Confirm Disbursement: Click Confirm Disbursement to credit the benefit to your enrolled or updated disbursement account.
  5. Review Details: Double-check the details of your chosen disbursement account for accuracy.
  6. Final Confirmation: Post-confirmation, you’ll see an update on your screen about the re-disbursement of your benefit, along with the transaction reference number and timestamp.
  7. Email Notification: Watch out for an email from SSS confirming your successful submission.

If There’s an Issue

  • For disbursement account issues, update your bank details as guided.
  • For missing text message with a reference number for cash pickup, use the RTC/CPO reference number inquiry under the Inquiry Tab.

For Non-Members with Disbursement Issues

  • For invalid accounts: Update your disbursement account information via your My.SSS account.
  • For lost reference numbers: Present a photocopy and original ID at any SSS branch to retrieve your reference number.

Expect a Turnaround

After the online submission through the Benefits Re-disbursement Module, expect your benefit to be credited within five banking days. Should there be a delay, promptly coordinate with your bank or email for assistance.

Recent Updates

SSS Tops Government Agencies with the Most Resolved Complaints

The Social Security System has been recognized by the Civil Service Commission (CSC) for achieving a 100% complaints resolution rate among government agencies in 2022. SSS President and CEO Rolando Ledesma Macasaet highlighted the organization’s commitment to addressing and resolving concerns, as reflected in their tagline, “masayang tumulong, serbisyong ramdam.” The CSC-CCB referred 556 cases to the agency, including requests for assistance, complaints, status verifications, commendations, and queries, all of which were successfully resolved within an average response time of 1.7 days. Other government agencies with a 100% resolution rate in 2022 are the DFA, Pag-IBIG Fund, PSA, DSWD, and PNP.

SSS Encourages Stakeholders to Utilize Online Services Amid COVID-19 Surge

In response to the increasing number of COVID-19 cases, the Social Security System is urging its members, pensioners, and employers to take advantage of its online services. SSS President and CEO Aurora C. Ignacio emphasizes that conducting transactions through the SS online channels is the easiest and safest option, allowing stakeholders to access services without leaving their homes or offices. With the My.SSS Portal, SSS Mobile App, and uSSSap Tayo Portal, users can conveniently manage their SS information, submit applications, and make payments, among other services.

How to Correct or Change Disbursement Account Details and Find M. Lhuillier Cash Payout Reference Number

For members whose benefit claims have been rejected due to incorrect details in their Disbursement Account, utilize the Benefit Re-Disbursement Module (BRM) to correct or change the enrolled disbursement account in the Disbursement Account Enrollment Module (DAEM), or use the online RTC/CPO Reference Number Inquiry to view the reference number for M. Lhuillier cash payout.


Video: Tips Para Madaling Ma Approve ang SSS Disbursement Account Enrollment Module | SSS DISBURSEMENT

The SSS Disbursement Account Enrollment Module is now available for easier disbursement of benefits. To ensure a smooth approval process, applicants should provide accurate and up-to-date information, follow the step-by-step instructions provided, and submit all required documents promptly. This guide offers helpful tips to maximize your chances of getting your SSS Disbursement Account Enrollment approved quickly.


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