How to Reset Your SSS Password

Struggling to access your SSS account? Whether you’re a voluntary member, OFW, or employed individual, we’ll walk you through the step-by-step process to reset forgotten credentials or recover lost user IDs on My.SSS website or app, while highlighting the importance of secure logins for online transactions. Learn how to create strong passwords, avoid sharing details, and benefit from recent security updates for a smooth recovery and enhanced account protection.

sss password reset

The Importance of Accessing your SSS Account

The SSS provides essential services to its members, including loan applications, viewing of loan balances, contribution payments, and more—all accessible online. Losing access to your account can delay these transactions, affecting your benefits. Thus, knowing how to reset your password or recover your user ID is of utmost importance.

Legal Considerations

Remember, your SS account contains sensitive information. Ensure you follow the official steps for password recovery to protect your data from unauthorized access.

Benefits of Easy Account Recovery

  • Quick and hassle-free access to your SS membership records.
  • Convenient online transactions, from loan applications to contribution payments, without visiting an SSS branch.

Who Can Reset Their Password or Recover User ID?

This process is available to all SS members who have previously registered for an online account. Whether you’re a voluntary member, an OFW, or an employed individual, you can reset your password or recover your user ID if you’ve forgotten them.

Required Information

  • Common Reference Number (CRN) or SS Number: Essential for identity verification during the reset process.
  • Access to your registered email address: Needed to receive the password reset link.

Step-by-Step Guide to Resetting your Password 

Resetting Your Password on the My.SSS Website

  1. Visit the My.SSS Website: Use any browser to open the My.SSS portal.
  2. Click “Forget User ID or Password?”: You’ll find this link just below the member login form.
  3. Choose Password Retrieval Option: Select either “My registered email address” or “Security questions” based on what you have set up.
  4. Enter Your CRN or SS Number: This is important for verifying your identity.
  5. Check Your Email and Click the Activation Link: Look for an email from SSS with the subject “Password Reset Request” and follow the link provided.
  6. Create Your New Password: Follow the specified criteria for creating a new password, then click “Submit.”

On the SSS Mobile App

  1. Launch the SSS Mobile App: Open the app and click “Forgot Password?”
  2. Follow Similar Steps as the Website: The process mirrors that of the website, from selecting your password retrieval option to entering your new passkey.

Recovering Your User ID or Email Address

If you’ve also forgotten your user ID or can’t access your registered email, the process requires a bit more effort:

  • For Lost User IDs: Visit the official SSS website’s specific page for user ID recovery and enter your CRN or SS number.
  • For Email Address Issues: Contact the agency directly to update the email associated with your My.SSS account.

Contacting SSS for Assistance

  • Call the SSS Hotline: Available for both Metro Manila residents and those outside the metro.
  • Email SSS: For less urgent requests or if you prefer not to call.

Ways to Safeguard Your Log-in Credentials

  • Strong Password: Create a complex combination key that uses a mix of uppercase and lowercase letters, numbers, and symbols. Avoid using personal information like birthdays or pet names.
  • Password Manager: Consider using a password manager to generate and store strong, unique passwords for your online accounts, including your SS credentials.
  • Avoid Sharing: Never share your SS pass key or login details with anyone, including friends, family, or even SSS representatives. They will never ask for this information directly.
  • Suspicious Links: Be cautious of clicking on links or opening attachments in emails claiming to be from the SSS. Phishing attempts can try to steal your login information.
  • Regular Updates: Ensure your computer’s operating system and web browser are updated with the latest security patches to defend against vulnerabilities.
  • Logout Habit: Make it a habit to log out of your My.SSS account after every session, especially on public or shared devices.

Recent Updates

Step-by-Step Guide on Enabling Time-Based One-Time Password (TOTP) for My.SSS Employer Accounts

In the Part 4 of the #eSSSkwela Webinar Episode 11, viewers were presented with a comprehensive walkthrough of the process to enable the Time-Based One-Time Password (TOTP) security feature on My.SSS Employer Accounts. This added layer of security ensures enhanced protection for employers accessing their accounts. Join the eSSSkwela community and explore the detailed tutorial.

SSS PCEO reminds members, pensioners to secure their My.SSS login details

In a recent announcement, SSS President and Chief Executive Officer Rolando Ledesma Macasaet emphasized the importance of securing login credentials for My.SSS accounts and personal information. Macasaet warned that scammers and individuals with malicious intent may take advantage of members and pensioners who are not well-versed in using computers and smartphones, urging them not to share their login details with others. It is also illegal to engage the services of fixers, and any suspicious activity should be reported to SSS branches or the Special Investigation Department (SID). Members and pensioners who need assistance in using My.SSS and the Mobile App can visit E-Centers in SSS branches for guidance and support. The agency is also implementing initiatives such as the Barangay E-Center and digital branches to enhance accessibility to online services. It is recommended to follow SSS’s official social media pages and visit their website for accurate information and updates on programs and benefits.

SSS Implements Additional Security Measures in My.SSS Portal, Reminds Stakeholders to Protect Login Credentials

The Social Security System has implemented additional security measures in its My.SSS Portal to safeguard the accounts of its members, employers, and pensioners. These measures include stricter guidelines for enrolling a disbursement account, requiring proof of disbursement account, a valid government-issued identification card or document, and a chest-level selfie/photo holding the uploaded proof of disbursement account and ID card/document. The agency also encourages stakeholders to refrain from sharing their login credentials and regularly change their passwords to prevent unauthorized access to their accounts.


Video: SSS Password Change: How Can I Change My SSS Online ID and Password

In this video, learn the step-by-step process of changing your SS online ID and pass key. The video provides a concise guide on how to navigate through the official website, locate the account settings, and update the ID and password to ensure the security of personal information. This tutorial aims to assist users in successfully modifying their SS login details for a seamless online experience.


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