SSS Self-Service Express Terminal (SET)

The SSS Self-Service Express Terminal (SET) marks a significant stride towards enhancing convenience and efficiency for Social Security System members. This automated kiosk enables users to access a variety of services such as checking contribution and loan records, verifying loan and benefit statuses, inquiring about loan and benefit eligibility, and submitting maternity notifications—all without the need to visit an SSS branch.

Designed with all registered SS members in mind, the SET serves as a testament to the agency’s commitment to digital transformation, aiming to alleviate long queues and provide quick, self-service access to crucial information. Members can expect a streamlined experience in managing their SSS-related transactions, reflecting the organization’s continuous efforts to improve service delivery through technology.

Credits: Eric Martinez PH / Google Maps

What is the SSS Self-Service Express Terminal (SET)?

The SSS SET, also known as the SSS Information Terminal, is an automated kiosk designed to provide members with a convenient way to access various services without visiting an SSS branch. This includes checking contribution and loan records, verifying loan and benefit statuses, inquiring about loan and benefit eligibility, and submitting maternity notifications. It embodies the agency‘s commitment to leveraging technology for better service delivery, aiming to reduce queues and provide members with easy, self-service access to essential information.

Legal Basis for the Digital Shift

The push towards the digitalization of services, including the SET, is backed by directives from the Social Security Commission, particularly from its ex-officio Chairperson, Carlos G. Dominguez. The emphasis on digital transformation aligns with the new charter of the pension fund, highlighting the government’s priority to make its services more accessible and efficient through technology.

Benefits of Using the SSS SET

The SET offers numerous advantages, designed to streamline processes and enhance member experience:

  • Immediate Access to Contribution and Loan Records: Members can easily check their latest contributions and loan balances.
  • Quick Verification of Loan and Benefit Statuses: Find out the status of your loan applications or benefit claims in real-time.
  • Eligibility Inquiries for Loans and Benefits: Determine your eligibility for various SSS loans and benefits instantly.
  • Convenient Submission of Maternity Notifications: Expectant mothers can submit their maternity notifications through a few clicks.

Eligibility and Qualifications

All registered SSS members can use the SET for transactions and inquiries. This broad eligibility ensures that every member has the opportunity to benefit from the digital services provided by the agency.


To access services through the SET, members should have their SS number ready. For certain transactions, additional information or documents may be required, which will be specified by the terminal during the transaction process.

Step-by-Step Guide: How to Use the SET Facility

  1. Locate an SSS SET: Find a Self-Service Express Terminal at nearby SSS branches or select locations.
  2. Select Your Transaction: Choose from the available services such as contribution and loan records inquiry, loan and benefit status verification, and more.
  3. Input Your SSS Number: Enter your SS number to access your account details.
  4. Follow the On-screen Instructions: The terminal will guide you through the process for your selected transaction.
  5. Complete Your Transaction: Receive immediate feedback or the required information based on your inquiry or transaction.

Tips in Maximizing the SSS Self-Service Express Terminal (SET)

  • Familiarize Yourself with the Menu Options:
      • Take a moment to explore the terminal’s menu. Understand the available options for transactions and inquiries. Common options include checking contributions, loan status, and benefit eligibility.
  • Bring Necessary Information:
      • Before using the terminal, have your SS number, valid ID, and other relevant details handy. This will speed up the process and ensure accurate results.
  • Choose the Right Transaction:
      • Select the transaction that matches your needs. Whether you’re checking contributions, applying for a loan, or verifying benefits, choose the appropriate option.
  • Follow On-Screen Instructions:
      • The terminal provides step-by-step instructions. Read them carefully and follow the prompts. If you’re unsure, don’t hesitate to ask for assistance from SSS staff.
  • Keep Your PIN Secure:
      • If the terminal requires a Personal Identification Number (PIN), enter it discreetly. Memorize your PIN and avoid sharing it with others.
  • Double-Check Input:
      • Review the information you input before confirming any transaction. Accuracy is crucial to avoid errors.
  • Retrieve Printed Documents:
      • If the terminal provides printed receipts or documents, collect them promptly. These serve as proof of your transaction.
  • Ask for Help When Needed:
      • If you encounter any issues or have questions, approach the SSS personnel nearby. They can assist with technical difficulties or guide you through the process.
  • Be Patient and Respectful:
      • Sometimes the terminal may take a moment to process requests. Patience is key. Treat fellow users and staff with respect.
  • Explore Additional Services:
    • Beyond basic transactions, the SET may offer other services. Check if you can update your contact information, request a UMID card, or perform other tasks.

Remember, the SSS Self-Service Express Terminal is designed for your convenience, so make the most of it!

Recent Updates

Improved SSS Services Garner ARTA Commendation, PCEO Regino Plans for Continuous Enhancement

SSS President and CEO Michael G. Regino expressed gratitude for the commendation from the Anti-Red Tape Authority (ARTA) for the agency’ streamlined measures in addressing long queues. Regino also highlighted the implementation of stopgap measures and continuous digitalization efforts to provide easier and more convenient transactions for stakeholders. Users are encouraged to explore the various online services offered by the agency for seamless interactions with the organization.


Video: #eSSSkwela Webinar S02E04 | SSS Mobile App, Text SSS and Self Service Express Terminal o SET

Exploring Various Digital Facilities of SSS: Mobile App, Text SSS, and Self-Service Express Terminal. Join the #eSSSkwela Webinar Episode 04 for an in-depth look at these digital platforms and how they improve access to its services. Don’t miss out, mga ka-eSSSkwela!


SSS Self-Service Express Terminal

Introducing the SSS Self-Service Express Terminal (SET): Hassle-free access to your records just became a reality. Simply scan your SSS Unified Multi-Purpose ID or Digitized ID to activate your account, verify your identity using your fingerprint or PIN code, and conveniently view your loan details, benefit claims, eligibility, and more. With SET, the agency brings you a range of services to enhance your experience.


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