How to Use the uSSSap Tayo Portal

The uSSSap Tayo Portal is a cutting-edge digital platform launched by the Social Security System (SSS) in the Philippines, aimed at providing an alternative and efficient way for members to access information and communicate their concerns regarding SSS programs and services. Initiated as a part of SSS’s 64th anniversary and a milestone in its digital transformation journey, the facility simplifies interactions with the SSS for members, pensioners, employers, and the general public.

Users can expect easy access to a wealth of information through its Knowledgebase, get quick resolutions to their concerns via FAQs and ticket submissions, and enjoy streamlined communication by submitting and tracking their inquiries online without needing to visit SSS offices physically.

The portal, accessible to anyone with internet access and a web-enabled device, signifies a big step towards enhancing user experience and service delivery, reinforcing the agency’s commitment to accessible and efficient member service.

portal homepage
Screengrab taken from the SSS website

What is the uSSSap Tayo Portal of SSS?

The uSSSap Tayo Portal is a digital platform provided by the SSS in the Philippines, designed to be an alternative way for members to communicate their concerns and access information about its programs and services. With its launch on September 10, 2021, as part of the agency’s 64th-anniversary celebrations, this facility marks a milestone in the SSS’s digital transformation journey.

Legal Basis

The creation and operation of the platform are in line with the agency’s commitment to improve service delivery through digital transformation. While specific laws governing the creation of the facility are not mentioned, it operates under the legal framework that mandates the agency to provide accessible and efficient services to its members.


The platform offers several benefits, including:

  • Easy Access to Information: With the Knowledgebase section, users can find detailed guides on programs and services.
  • Quick Resolution of Concerns: The FAQs and ticket submission feature allow for faster resolution of inquiries and issues.
  • Streamlined Communication: Members can submit tickets and track their progress online, reducing the need for in-person visits.

Difference Between the ExpreSSS e-Learning Portal vs uSSSap Tayo Portal

The Philippine Social Security System offers two distinct platforms: the ExpreSSS e-Learning (ExSSSeL) and the uSSSap Tayo Portals. ExpreSSS e-Learning focuses on education, providing training modules for members and employers to learn about benefits and services.  In contrast, the uSSSap Tayo facility serves as a customer service hub, offering a knowledgebase, FAQs, and a ticketing system for easier access to information and support. While both platforms enhance the agency’s digital presence, they cater to different needs: ExpreSSS e-Learning empowers users with knowledge, while uSSSap Tayo facility prioritizes customer interaction and problem-solving.

Eligibility / Qualifications

The platform is available to all members, pensioners, employers, and the general public interested in learning about or availing themselves of the agency’s services.


To use the portal, you need:

  • Access to the internet.
  • An uSSSap Tayo account (different from the my.SSS account)
  • A device capable of running a web browser with JavaScript enabled.

Step-by-Step Guide on How to Benefit from the Platform

  1. Visit the Portal: Go to Make sure JavaScript is enabled on your browser.
  2. Navigate the Portal: Explore sections like Home, Knowledgebase, News, FAQ, and Announcements for valuable information.
    1. Home: The Home page serves as a compass for users, pointing them towards sought-after features and services on the portal.
    2. Knowledgebase: Learn about UMID acquisition, salary loan application, and more.
    3. News: Stay abreast of all the changes and novelties happening at the agency, from policy reforms to new benefits.
    4. FAQs: Designed to address a wide range of inquiries related to its programs.
    5. Announcements: The Announcements section keeps members up-to-date on policy changes, deadlines, and other important information from the agency.
  3. Create an Account and Submit Tickets: For a personalized experience, create your uSSSap Tayo account, log in, and then submit or view tickets regarding your concerns.

Creating a Ticket via the uSSSap Tayo Portal

The platform provides a user-friendly ticketing system that allows members to raise concerns and receive assistance from the Social Security System. To create a ticket, follow these steps:

  1. Log In:
    • Access the uSSSap Tayo Portal.
    • Enter your registered email and password to log in.
    • If you do not have an account in the facility, you’ll need to register first.

Note: Having an SS number does not automatically provide you access to this portal.

  1. Navigate to Ticketing:
    • Once logged in, locate and click on the ‘Create Ticket’ option.
    • This will direct you to the ticket submission form.
  2. Fill Out the Form:
    • Provide all the required details in the form, including:
      • Subject: A brief title for your concern.
      • Category: Select the appropriate category that best describes your issue.
      • Description: Describe your concern or inquiry in detail.
      • Attachments: If necessary, attach any relevant documents or images.
  3. Submit the Ticket:
    • Review the information you’ve provided.
    • Click on the ‘Submit’ button to send your ticket to the SSS support team.
  4. Ticket Confirmation:
    • After submission, you will receive a confirmation message with a unique ticket number.
    • Keep this number safe as it will be used to track the status of your ticket.
  5. Follow-Up:
    • You can check the status of your ticket by navigating to the ‘My Tickets’ section.
    • The SSS support team will respond to your ticket through the portal.

By following these steps, you can easily raise your concerns and get the support you need from the SSS through the platform.

What Kinds of Concerns You Can Report via the Platform?

Through the uSSSap Tayo facility, you can report a variety of concerns related to the services provided by the Philippine Social Security System (SSS). Here are the types of concerns you can report:

  • Requests for Assistance: If you need help with any SSS-related services or processes.
  • Counseling: For guidance on SSS benefits and programs.
  • Inquiries: General questions about your SSS account or services.
  • Appreciation and Commendations: Positive feedback about SSS services or staff.
  • Status Verifications: Checking the status of applications, claims, or other SSS-related matters.
  • Complaints: Reporting issues or dissatisfaction with services.
  • Suggestions and Recommendations: Providing input on how SSS can improve its services.

The facility is designed to streamline communication and provide a more efficient way for members to get the information they need or address their concerns without the need to send emails, place calls, or visit SSS branches

Recent Updates

SSS Launches uSSSap Tayo Portal to Enhance User Access

The Social Security System has introduced the uSSSap Tayo Portal on their 64th anniversary, aiming to simplify and expedite access to information. With features such as a Knowledgebase, FAQs, and ticket submission, users can easily navigate the platform to avail programs, verify statuses, and address concerns without the need for emails, calls, or branch visits. This new platform complements other electronic service channels offered by the agency. (Business Mirror)

Video: uSSSap TAYO Portal: How can I Complain Report Issue to SSS Philippines?

The video provides a helpful walkthrough on how to effectively file complaints and report issues to the Social Security System in the Philippines using the uSSSap TAYO platform. Viewers will learn step-by-step instructions and gain a better understanding of the process.


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