How to Use the PSA Serbilis Service

The Philippine Statistics Authority (PSA) Serbilis is an innovative online service designed to streamline the acquisition of essential civil registry documents, including birth, marriage, and death certificates, as well as the Certificate of No Marriage Record (CENOMAR).

Legally grounded and operated directly by the agency, this platform extends its services both locally and internationally, thereby catering especially to Filipinos who are abroad or unable to make in-person visits. Users can expect a simplified, efficient process that avoids the typical bureaucratic hassle and long lines, ensuring documents are received within a few days. This service not only emphasizes the convenience and accessibility but also underscores the agency’s commitment to enhancing transparency and empowering citizens through digital solutions.

serbilis website
Screengrab taken from PSA Serbilis

Introduction to PSA Serbilis

The Philippine Statistics Authority Serbilis is an online portal that provides a convenient way to order and receive civil registry documents such as birth, marriage, death certificates, and Certificate of No Marriage Record (CENOMAR). This service is available for delivery both within the Philippines and internationally.

Significance of the Service

The Philippine Statistics Authority plays an important role in the country’s development by serving as the central statistical authority. It collects primary data, delivers reliable statistics, and ensures an inclusive identification system. The PSA Serbilis Service, an integral part of this mission, streamlines civil registration processes. Through the Serbilis, citizens can efficiently request essential documents such as birth certificates, marriage certificates, death certificates, and CENOMAR (Certificate of No Marriage). The service’s significance lies in its accessibility, cost-effectiveness, and convenience. By digitizing civil registry operations, the agency enhances transparency, reduces bureaucracy, and empowers citizens. 

Legal Basis

The Serbilis operates under the legal authority of the PSA, which was formed by merging three former government agencies including the National Statistics Office (NSO). This merger and the creation of service are backed by Philippine law, ensuring the legitimacy and reliability of the service.

Comparing PSA Serbilis and PSA Helpline

When choosing between Serbilis and PSA Helpline for obtaining PSA-authenticated documents, it’s important to consider their key differences.

Serbilis, managed directly by the Philippine Statistics Authority, offers document delivery both domestically and internationally and provides a wide range of payment options including international channels, making it ideal for Filipinos abroad. In contrast, PSA Helpline, operated by Pilipinas Teleserv, delivers only within the Philippines and tends to have slightly faster delivery times in Metro Manila. While PSA Helpline may feature a more user-friendly, commercial interface, PSA Serbilis provides a straightforward governmental platform experience. The choice between the two will depend on your location, needed delivery speed, and payment method preference.

Benefits of Using PSA Serbilis

  • Accessibility: Order documents from anywhere in the world.
  • Convenience: Avoid long lines and personal trips to PSA offices.
  • Speed: Receive documents within a few days.
  • Simplicity: The process is straightforward, requiring only a few clicks.


Anyone needing official copies of the civil registry documents can use Serbilis. It’s particularly beneficial for Filipinos living abroad or those who cannot visit PSA offices personally.


To use the Serbilis service, you will need:

  • A stable internet connection.
  • A valid email address.
  • Information necessary for filling out the application forms.

Step-by-Step Guide on How to Benefit from PSA Serbilis

  1. Complete Your PSA Online Application
    • Visit the PSA Serbilis homepage at and select the certificate you need.
    • Click “Request Now,” agree to the Terms and Conditions, and fill out the application form.
    • Review your details on the summary page, make any necessary edits, and submit your application. You will receive an acknowledgment page with a reference number.
  2. Pay for Your Document Request
    • Use the PSA reference number to pay the fee. Fees vary by document type and delivery location:
      • Within the Philippines: ₱330 for certificates, ₱430 for CENOMAR.
      • Other Countries: US$20.30 for certificates, US$25.30 for CENOMAR.
    • Payment can be made via credit/debit cards, online banking, or payment centers like Bayad Center and UnionBank.
  3. Wait for the Delivery of Your Documents
    • Delivery within the Philippines typically takes 4 to 8 working days.
    • International deliveries may take longer and vary by location.
    • Track your document’s status on the PSA Serbilis website.

Tips and Reminders when Using the PSA Serbilis Service

  1. Prepare Required Documents: Before visiting a Serbilis Center, ensure you have the necessary documents ready, such as valid IDs, application forms, and supporting documents. Check the PSA website for specific requirements.
  2. Arrive Early: To avoid long queues and wait times, plan to arrive early in the morning when the Serbilis Centers open. This increases your chances of being served more efficiently.
  3. Check Serbilis Center Locations: Familiarize yourself with the locations of Serbilis Centers near you. Check the PSA website for the list of centers and their operating hours to choose the most convenient one.
  4. Bring Extra Copies: It’s advisable to bring extra copies of your documents, such as birth certificates or marriage certificates, when visiting a Serbilis Center. You may need them for various transactions or applications.
  5. Dress Appropriately: Dress comfortably and appropriately when visiting a Serbilis Center. Avoid wearing sleeveless tops, shorts, or slippers, as some centers may have dress codes.
  6. Be Patient and Polite: Serbilis Centers can be busy, and wait times may vary. Practice patience and maintain a polite demeanor when dealing with the staff. Kindness goes a long way in ensuring a smooth process.
  7. Follow Instructions Clearly: Pay close attention to the instructions provided by the Serbilis Center staff and follow them carefully. This helps expedite your transaction and avoids any unnecessary delays or mistakes.
  8. Double-Check Documents: Before leaving the Serbilis Center, double-check all the documents provided to you. Ensure that they are accurate, complete, and match your requirements.
  9. Keep Receipts and Reference Numbers: Hold on to all receipts, reference numbers, or any other documents provided during your transaction. These may be necessary for future reference or tracking purposes.
  10. Use Online Services: Whenever possible, utilize the online services provided by Serbilis for a more convenient and efficient experience. Online transactions can save you time and effort.

Video: PSA Serbilis

Birth, marriage, and death certificates can now be requested online through the authorities’ website. The online application form and digital payment system are available for convenience. Learn more about this online service here.



PSA Serbilis is a reliable and efficient service for obtaining essential civil registry documents without the hassle of in-person visits. Whether you’re in the Philippines or living abroad, this service ensures that you receive your documents promptly and securely. For further assistance, Serbilis customer support is available to answer any queries or address issues related to your application. Utilizing Serbilis not only saves time but also simplifies the process of securing essential documents, enabling Filipinos everywhere to fulfill their civil registry needs with ease.

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