When it comes to handling the processes of registration, licensing, and accreditation (RLA) for Social Welfare and Development Agencies (SWDAs), the Department of Social Welfare and Development (DSWD) has simplified the way forward.
Imagine fewer steps, faster approvals, and a system designed to be as straightforward as possible.
Whether you are seeking accreditation to operate or applying for duty exemptions for imported goods, the DSWD’s Harmonized Electronic License and Permit System (HELPS) is here to make your experience smoother and more efficient.
What Is DSWD HELPS?
The Harmonized Electronic License and Permit System, or HELPS, is a digital platform designed by the DSWD to simplify regulatory processes for SWDAs.
It centralizes the application and monitoring of permits and certifications, such as public solicitation permits and duty-exempt importation certifications. HELPS also makes the RLA process accessible and manageable.
By reducing the application procedure from 49 steps to just 12 and processing applications within seven working days, HELPS offers a solution tailored to meet organizational needs efficiently.
Who Can Benefit from HELPS?
If your organization is a private social welfare agency, a development foundation, or a group involved in social welfare services, HELPS is built with you in mind.
The platform makes it easier to secure certifications like the Certificate of Registration and License to Operate (CRLTO) or permits for public solicitations.
For organizations importing donated goods, HELPS also accelerates the process of obtaining duty exemptions. In the long run, it is the individuals served by these organizations—including children, senior citizens, and other vulnerable groups—who benefit from this simplified process.
Key Features of HELPS
Streamlined Process
HELPS replaces the long and often tedious paperwork system with a straightforward digital workflow. The 12-step procedure ensures that applications are completed faster and with less hassle, saving organizations valuable time and resources.
User-Friendly Design
The system is designed to be intuitive and easy to navigate. Even users who are less familiar with technology will find it manageable to complete their applications using HELPS, thanks to clear instructions and a step-by-step guide.
Real-Time Monitoring
One of the standout features of HELPS is its real-time monitoring capability. Applicants can track the progress of their submissions and receive updates at every stage, allowing for better planning and peace of mind.
Updated Compliance Tools
HELPS incorporates the latest guidelines outlined in Memorandum Circulars (MCs) such as MC 08, MC 09, and MC 18 from 2024. These updates make it easier for SWDAs to stay compliant with requirements for duty exemptions, public solicitation permits, and accreditation.
How HELPS Benefits You
Saves Time and Effort
In the past, processing an RLA application could take weeks due to numerous manual steps. HELPS changes this by providing a structured and straightforward workflow that organizations can complete in a fraction of the time.
Fosters Collaboration
HELPS is the result of collaboration with stakeholders, including the Area-Based Standards Network (ABSNet). This ensures that the system addresses real challenges faced by SWDAs and delivers practical solutions.
Promotes Accountability
By offering real-time tracking and making certification details publicly accessible, HELPS adds a layer of transparency to the entire process. This feature helps applicants and the public trust the system.
How to Use HELPS
Step 1: Create Your Account
Visit the DSWD website and register for an account on HELPS. Be sure to provide accurate organizational information to avoid delays during the application process.
Step 2: Prepare Your Documents
Gather all required documents for your application, whether it’s for a CRLTO, a duty exemption, or a public solicitation permit. HELPS provides a checklist to guide you through this step.
Step 3: Submit Your Application
Upload your documents and complete your application directly through the platform. Double-check all entries to ensure accuracy before submitting.
Step 4: Monitor Your Progress
Use the dashboard to track your application status in real time. You’ll receive updates as your application moves through each stage of the process.
Step 5: Download Your Approval
Once your application is approved, you can download your certificate or permit directly from the HELPS platform.
What Stakeholders Are Saying
Stakeholders have recognized HELPS for its simplicity and practicality. Organizations like Save the Children Philippines and Caritas Manila appreciate how the platform reduces administrative burdens, allowing them to focus on their core work of supporting communities.
Future Developments for HELPS
The DSWD is committed to continuous improvement. Workshops, roadshows, and other advocacy activities are planned to gather user feedback and enhance HELPS further. This ongoing collaboration ensures the platform continues to evolve based on the needs of its users.
Why This Matters
For those working in social welfare, efficiency and clarity are key to getting things done. HELPS makes the regulatory process more accessible and frees up time for organizations to focus on their mission—helping those who need it most.
Frequently Asked Questions
- Is there a fee for using HELPS?
HELPS is offered free of charge to registered SWDAs and partner organizations.
- Who can use HELPS?
The platform is designed for organizations involved in social welfare and development services. Individuals can coordinate with accredited organizations for assistance.
- How long does the process take?
Applications are processed within seven working days, provided all requirements are submitted accurately.
- What if I encounter technical problems?
Technical support is available through the DSWD website or hotline for users needing assistance.
- Are mobile devices supported?
Yes, HELPS is optimized for both desktop and mobile use, making it accessible anytime.
- Can I track my applications in the platform?
Yes, the platform provides real-time tracking so you can monitor your progress at any stage.
- Will HELPS offer more services in the future?
Yes, the DSWD plans to expand the platform’s functionality based on feedback and evolving needs.
Recent Updates
DSWD HELPS: Streamlining Regulatory Services for SWDAs
The DSWD has soft-launched its Harmonized Electronic License and Permit System (HELPS) to simplify the regulatory processes for social welfare and development agencies (SWDAs).
HELPS was first introduced in NCR, Central Visayas, Central Luzon, and Davao Region, offering participating agencies a seamless, one-stop-shop experience for applications, payments, and certificate issuance.
This platform, part of the DSWD’s Paspas Serbisyo Program, is designed to make regulatory processes faster, more efficient, and user-friendly.
The full launch of HELPS is expected to enhance the accessibility and convenience of DSWD’s services, prioritizing the needs of stakeholders and beneficiaries alike.
By adopting advanced technology, HELPS transforms how the DSWD delivers its regulatory services.
HELPS Goes Live: Simplifying Processes for SWDAs
The Department of Social Welfare and Development (DSWD) has soft-launched its Harmonized Electronic License and Permit System (HELPS) to enhance service delivery and modernize regulatory operations.
The event, held on December 17 and 19, 2024, in NCR, Central Luzon, Central Visayas, and Davao Region, introduced 36 Social Welfare and Development Agencies (SWDAs) to HELPS’ seamless platform for registration, licensing, and accreditation.
During the roadshow, participants received one-stop-shop services and technical guidance on compliance and platform usage in preparation for HELPS’ full launch in January 2025.
The activity was led by Undersecretary Denise Florence Bernos-Bragas and Assistant Secretary Janet P. Armas, along with key DSWD officials from various regions.
HELPS represents DSWD’s shift toward accessible, technology-driven processes for supporting SWDAs across the country.
DSWD Prepares Staff for HELPS Online Platform Launch
The Department of Social Welfare and Development (DSWD) is gearing up for the launch of its Harmonized Electronic License and Permit System (HELPS) by training personnel to manage the reengineered system for registration, licensing, and accreditation of social welfare and development agencies (SWDAs).
In June and July, the Standards Bureau (SB) conducted the HELPS Backroom Series at the DSWD Central Office in Quezon City, ensuring staff are well-equipped to receive and process applications from SWDAs.
Director Atty. Megan Therese Manahan emphasized that the training is part of the agency’s efforts to enhance the system, adding features like real-time monitoring, automated notifications, and user-friendly interfaces.
The four-day training included backroom management and a walkthrough of the client side of the system to provide a seamless, stress-free, and fast online application process for end-users.
HELPS aims to streamline the application process for RLA and other regulatory services, reducing the previous 49 steps to 12, in line with President Ferdinand R. Marcos Jr.’s agenda on digitalizing government processes.
Final Thoughts
The introduction of HELPS marks a shift toward modernized, accessible processes for social welfare organizations.
By leveraging technology, the DSWD is making it easier for agencies to operate and deliver much-needed services.
If you’re looking to streamline your regulatory requirements and stay focused on your goals, HELPS is here to guide you every step of the way.