Losing or damaging your eCard or Unified Multi-Purpose Identification (UMID) card can cause inconvenience, as these cards are necessary for accessing government services and financial transactions.
Fortunately, replacing a lost or damaged eCard or UMID card is a straightforward process.
Reporting and Replacing a Lost eCard
The eCard is often used by members of the Government Service Insurance System (GSIS) to access benefits and other services. Here’s what you need to do if your eCard is lost:
- Report the Loss Immediately
Contact any Union Bank or Land Bank branch to report the loss of your eCard as soon as possible. This step helps prevent unauthorized transactions using your lost card.
- Execute an Affidavit of Loss
You will need to execute an Affidavit of Loss, a document that states when and how the card was lost. This affidavit must be duly notarized by a lawyer. Notarization makes the document legally binding.
- Visit the Bank and Fill Out a Replacement Form
After obtaining the affidavit, go to any Union Bank or Land Bank branch and request an eCard replacement form. Complete this form accurately, as it is the official application for your new eCard.
- Submit the Required Documents
Submit the accomplished eCard replacement form and the notarized Affidavit of Loss to the bank personnel. This step formally initiates the process of card replacement.
- Pay the Replacement Fee
You will be required to pay a fee for the replacement of your eCard. The bank will inform you of the specific amount.
- Wait for the New eCard
After submitting the necessary documents and paying the fee, the bank will process your request. Typically, it takes a few weeks for the new eCard to be issued. You will be notified once it is available for collection at the branch where you applied.
Steps for Replacing a Damaged eCard
If your eCard is physically damaged but not lost, the process is simpler. Follow these steps:
- Present the Damaged eCard
Bring your damaged eCard to any Union Bank or Land Bank branch.
- Fill Out the Replacement Form
Request and complete an eCard replacement form at the bank.
- Submit the Documents
Submit the damaged eCard along with the completed form to the bank’s servicing personnel.
- Pay the Corresponding Fee
As with a lost card, you will need to pay a fee to replace a damaged eCard.
- Wait for the Replacement Card
In a few weeks, your new eCard will be ready for pick-up at the branch where you applied.
Reporting and Replacing a Lost UMID Card
The UMID card is one of the most commonly used identification cards in the Philippines. It serves multiple purposes, including government transactions, banking, and accessing social security benefits. If you lose your UMID card, follow these steps:
- Report the Loss to SSS
Immediately report the loss of your UMID card to the Social Security System (SSS). This step helps prevent any unauthorized use of your card.
You can report the loss by visiting an SSS branch or calling the SSS hotline at 1455.
- File a Police Report
If your UMID card was stolen, it is advisable to file a police report. This report will serve as additional documentation when you apply for a replacement.
Steps for Replacing the UMID Card
Once the loss is reported, you can proceed with the replacement process.
- Gather the Required Documents
To apply for a replacement UMID card, you will need the following:
- One (1) primary ID, such as a Passport, Driver’s License, or PRC Card.
OR
- Two (2) secondary IDs, such as a Postal ID, Voter’s ID, School ID, or Senior Citizen Card.
- A notarized Affidavit of Loss.
- A fully accomplished UMID Card Replacement Form, which you can download from the SSS website.
- Visit the SSS Servicing Branch
Go to the SSS branch where you initially applied for your UMID card. Bring all the required documents with you.
- Accomplish the R-6 Miscellaneous Payment Form
At the branch, you will need to fill out the R-6 Miscellaneous Payment Form in four (4) copies. This form is required for the payment of the replacement fee.
- Pay the Replacement Fee
Submit the R-6 form to the teller and pay the PHP 200 replacement fee. Once payment is made, the teller will return two (2) copies of the form to you as proof of payment.
- Submit Your Application
After paying the fee, submit your completed UMID card application form, affidavit, and IDs to the appropriate SSS personnel.
- Biometrics and ID Capturing
Once your documents are verified, you will proceed to the biometrics section. Your photo, fingerprints, and signature will be captured for your new UMID card.
Receiving Your Replacement UMID Card
- Get an Acknowledgement Slip
After completing the biometrics and ID capture, you will receive an acknowledgment slip. This slip will contain the estimated delivery date of your new UMID card.
- Wait for the Delivery
Your replacement UMID card will be delivered to your registered mailing address. If you are unavailable, an authorized representative may claim the card on your behalf with a valid authorization letter.
- Follow-Up If Necessary
If your card has not arrived by the estimated delivery date, contact the SSS servicing branch where you applied to inquire about its status.
Important Reminders
- Over-the-Counter Transactions: While waiting for your new eCard or UMID card, you may still withdraw funds or perform transactions over the counter at any Union Bank, Land Bank, or SSS branch. Be sure to present valid IDs and your savings account number.
- Download Forms in Advance: Save time by downloading the UMID Card Replacement Form and the R-6 Miscellaneous Payment Form from the SSS website before heading to the branch.
Conclusion
Losing or damaging an eCard or UMID card can be inconvenient, but with the proper steps, you can quickly resolve the issue. By gathering the necessary documents, paying the required fees, and working closely with your bank or government agency, the replacement process becomes smooth. Following these steps will allow you to regain access to the services linked to your card, helping you avoid further interruptions.