Are you finding your Pag-IBIG Loyalty Card Plus a bit worn out or damaged?
If your card has taken on a few bends, scratches, or worse, it might be time for a replacement.
The Pag-IBIG Loyalty Card Plus isn’t just another piece of plastic; it’s your key to exclusive discounts and benefits, from shopping deals to healthcare perks, designed to help you save as a valued Pag-IBIG member.
This card also serves as an easy, cashless way to access your Pag-IBIG benefits, so keeping it in good condition can make life a little simpler.
Fortunately, replacing your damaged card is easy and affordable, with a PHP 125 replacement fee.
Check Who Issued Your Loyalty Card Plus
The first step is knowing which bank issued your card.
Pag-IBIG has partnered with two banks for the Loyalty Card Plus: Union Bank and Asia United Bank (AUB).
It’s important to contact the correct bank to avoid any delays.
- Union Bank: If Union Bank issued your card, you can make your request using their mobile app, customer service hotline, or email.
- Asia United Bank (AUB): AUB offers support through email, Facebook, or a branch visit to handle your replacement request.
Contact Your Bank for Replacement
For Union Bank Cardholders
If your Loyalty Card Plus was issued by Union Bank, you can request a replacement through their mobile app or by contacting their support team.
- Mobile App Steps:
- Open the Union Bank app and log in.
- Go to “Manage Card” and select your Loyalty Card Plus.
- Tap “Report Card” and follow the prompts to lock the damaged card.
- Fill in all necessary details, including the reason for replacement (choose “Damaged Card” if available).
- Enter your address for delivery of the new card.
- Complete the process by entering the OTP sent to your registered number.
- Other Contact Options:
- Phone: Call Union Bank at (02) 8841-8600.
- Email: Send an email to consumeraffairs@bsp.gov.ph, including your request details and reason for replacement.
For AUB Cardholders
If AUB issued your card, they offer several contact options to assist you with your replacement request.
- Email: Reach out to AUB at hellopagibig@aub.com.ph.
- Facebook: Message them via their page at Hello Pag-IBIG AUB Facebook.
- Visit a Branch: You can also visit an AUB branch to request a replacement. Use their branch locator to find the closest one.
Gather the Necessary Documents
To make the replacement process as smooth as possible, have these documents ready before you begin:
- Pag-IBIG Membership ID (MID): Be ready with your Pag-IBIG ID number.
- Proof of Damage: If you filed a report through the app, make note of any confirmation message you received.
- Replacement Fee Payment: A replacement card fee of PHP 125 applies. This fee is typically paid upon processing your request.
- Valid ID: Present a government-issued ID, such as your SSS ID, Driver’s License, or Passport, if asked.
- Police Report (Optional): This is only required if the card damage involves unusual circumstances.
Replacement Timeline and Fees
Here’s what you can expect in terms of costs and processing times:
- Fee: PHP 125 for card replacement
- Processing Time: The new card usually arrives within 7 working days, but delays of up to 3-4 weeks may occur.
While waiting, you can still use your account for online purchases and phone payments. Only the physical card is affected.
Important Tips and Reminders
- Same Account Number: Your new card will have the same account number as your old one, so your accounts and memberships won’t be affected.
- Activate and Sign: Once you receive your replacement card, remember to activate it per your bank’s instructions and sign the back.
- Protect Your Card: Consider storing your new card in a protective sleeve or wallet. This helps prevent bending, scratching, and other damage.
Frequently Asked Questions
- What should I do if my Pag-IBIG Loyalty Card Plus is lost or stolen?
If your card is lost or stolen, immediately report it to the issuing bank to block the card and prevent unauthorized transactions.
- UnionBank Cardholders: Use the UnionBank mobile app to lock the card or call customer service at +63 2 8841 8600 for assistance.
- AUB Cardholders: Contact AUB via email at hellopagibig@aub.com.ph or visit an AUB branch to report the lost or stolen card.
- What types of transactions can I perform with the Pag-IBIG Loyalty Card Plus?
The Pag-IBIG Loyalty Card Plus allows you to perform a variety of transactions, including ATM withdrawals, point-of-sale (POS) payments, and online purchases.
You can also make deposits through UnionBank’s Cash Deposit Machines, selected agents like 7-Eleven, and UnionBank branches.
In addition, the card can be linked to your Virtual Pag-IBIG account, enabling you to monitor balances and recent transactions conveniently.
- Does the Pag-IBIG Loyalty Card Plus require a maintaining balance?
No, the UnionBank savings account linked to the Pag-IBIG Loyalty Card Plus does not require an initial deposit or maintaining balance.
This means you can enjoy the benefits of the card without worrying about maintaining a specific balance in your account.
Final Thoughts
Requesting a replacement for your damaged Pag-IBIG Loyalty Card Plus is quick and simple.
Just contact the issuing bank, submit the necessary documents, and wait for your new card.
Following this guide will keep you connected to your Pag-IBIG benefits and discounts without a hitch.
A little care can go a long way, so protect your new Loyalty Card Plus to keep it in good shape!