The OWWA Hotline, available 24/7 through the number 1348, serves as an essential support system for the over 2 million Overseas Filipino Workers (OFWs) globally. Established under the auspices of Republic Act No. 10022, this hotline facilitates immediate assistance for OFWs in distress, helping with everything from employment issues to urgent repatriation needs.
Whether you’re in Metro Manila, outside of it, or even overseas, accessing the hotline is straightforward, ensuring no OFW has to face challenges alone. Expect comprehensive services like legal assistance and employment issue resolution, exclusively for active OWWA members. So, if you’re an OFW or a family member, knowing this number can be a lifeline during dire times.

What is the OWWA Hotline?
The agency has established a unified hotline number, 1348, to serve Filipinos both domestically and abroad. This hotline operates 24/7, ensuring that OFWs can get help whenever they need it, regardless of time or day.
Significance of this Hotline
The OWWA Hotline 1348 plays an important role in bridging the gap between millions of Overseas Filipino Workers (OFWs) and the government agency tasked with protecting their wellbeing. According to the Philippine Statistics Authority, there are over 2 million Filipinos deployed abroad in 2023 alone. With such a vast number spread across the globe, a free and easy-to-access hotline like 1348 becomes significant. A 2022 survey by OWWA itself showed that 65% of OFWs experienced some form of difficulty abroad, highlighting the need for timely intervention and support. Republic Act No. 10022, also known as the “New Migrant Workers Act,” mandates the agency to ensure the social welfare and well-being of Filipino workers deployed overseas. The 1348 hotline directly fulfills this mandate by providing a 24/7 avenue for OFWs facing various issues, from contract violations and repatriation concerns to benefits inquiries, allowing the agency to assist them efficiently.
Legal Basis
The hotline was launched as part of OWWA’s enhanced programs under the directive of President Rodrigo Duterte, aiming to provide immediate assistance to the nation’s modern-day heroes—our OFWs.
Benefits of Contacting OWWA Hotline
By contacting the agency’s hotline, OFWs can access a variety of essential services:
- Repatriation Assistance: Quick help in returning home during emergencies.
- Employment Issue Resolution: Assistance with any employment-related concerns.
- Legal Assistance: Support for any legal challenges encountered abroad.
Eligibility / Qualifications
All active OWWA members, which includes all overseas Filipino workers who are legally employed and have registered with the organization, can utilize these hotline services.
Requirements
The primary requirement to access these services is active membership. Ensure your membership is up to date to avail the services without any hassle.
Step-by-Step Guide on How to Benefit from OWWA Hotline
-
- Verify Your OWWA Membership: Ensure your membership is active to use the hotline.
- Dial the Hotline:
-
- From Metro Manila: 1348
- Outside Metro Manila: (02) 1348
- International: 0632-1348
- Explain Your Situation: Clearly describe your situation to the operator for the best possible assistance.
- Follow Instructions: The operator may give you instructions or connect you to the appropriate department or government agency.
- Take Note of Any Reference Number or Follow-up Information: This can be helpful for future communications.
Additional Resources
- OWWA AKAP Hotline: Also available at the same number, 1348, intended specifically for emergency cases and urgent assistance.
- Directory of OWWA Offices: For direct contact with regional offices or specific departments, consult the complete list of OWWA regional welfare offices in the Philippines as follows:
1. OWWA Office NCR Region
- Address: 2nd Floor STWLPC Bldg., #33 Sen. Gil Puyat Avenue, Pasay (beside KFC / LRT Gil Puyat)
- Contact Person: Atty. Edelyn Dungan-Claustro (Director)
- Email Address: owwancr.opcenter24.7@gmail.com
- Telephone Numbers:
- PSD – 551-6643
- AFD – 551-6650
- Cashier – 804-0658
- Director’s Office: (02) 834-0721
- SBU – 832-1241/834-0718
- ETU – 832-1268
- Reintegration Unit – 834-0719
- WAU – 551-6851
- HOTLINES – 834-0717 / 804-0658/ 0927-613-9769
2. OWWA Office: CAR Region (Cordillera Administrative Region)
- Address: 2nd Flr. Gestdan Centrum Building, 80 Bokawkan Road, Corner P. Burgos St., Baguio City 2600
- Contact Person: Manuela N. Pena (Director II)
- Email Address: car@owwa.gov.ph
- Telephone Numbers:
- 0917-320-1091
- 0917-544-0786
- HOTLINES – 9999949296
- 0917-500-1294
3. OWWA Office: Region 1 (Ilocos Region)
- Address: 2nd Flr. Kenny Plaza, Quezon Avenue, City of San Fernando, La Union
- Contact Person: Gerardo C. Rimorin
- Email Address: region1@owwa.gov.ph
- Telephone Numbers:
- 700-0330
- 700-2792
- 888-4584
- HOTLINES – 0908-863-4250, 0927-620-7300
4. OWWA Office: Region 2 (Cagayan Valley Region)
- Address: # 13 Dalan na Pavvurulun, Regional Government Center, Carig Sur, Tuguegarao City, Cagayan
- Contact Person: Luzviminda C. Tumaliuan (Officer-In-Charge)
- Email Address: region2@owwa.gov.ph
- Telephone Numbers:
- 373-0316
- 396-0127
- 0918-965-3746
- 0917-504-7915
- 0915-316-1559
5. OWWA Office: Region 3 (Central Luzon)
- Address: 4th Flr. Ascorp Bldg., Dolores H-way, City of San Fernando, Pampanga
- Contact Person: Esperanza C. Cobarrubias (Officer-In-Charge)
- Email Address: region3@owwa.gov.ph
- Telephone Numbers:
- 861-0931
- 961-6375
- 300-0480
- SM 455-0756
- ACCT.- 300-0967
- 860-6029
- 0917-437-9429/0928-217-1472
- 0933-341-0573
6. OWWA Office: Region 4A (Calabarzon Region)
- Address: Penthouse 1-3, Penthouse Bldg., Chipeco Ave., Bgy. Halang, Calamba, Laguna
- Contact Person: Allan A. Ignacio (Director II)
- Email Address: region4a@owwa.gov.ph
- Telephone Numbers:
- ADMIN – 523-7418/02-404-1339
- 545-3746
- Membership Collection 536-1080
- PSD-523-7857
- ETU-09303283155/ SBU-09158303001/ RU-09399685627
- 0951-244-1378/0917-536-9436
7. OWWA Office: Region 4B (Mimaropa Region)
- Address: 8th Floor, Marc 2000 Tower, 1973 San Andres St, Malate, Manila, 1004 Metro Manila 1004 Manila, Philippines
- Contact Person: Jose C. Capa (Director II)
- Email Address: region4b@owwa.gov.ph
- Telephone Numbers:
- Oriental Mindoro – 0926-723-0466/(043)441-8156
- Occidental Mindoro – 0948-028-9989
- Marinduque – 0905-813-8102
- Romblon – 0938-339-3189/0963-697-9028
- Palawan – 0936-285-5158
8. OWWA Office: Region 5 (Bicol Region)
- Address: 3rd Floor ANST Bldg., Washington Drive, Legaspi City, Satellite Office, Naga 4500
- Contact Person: Henry I. Miraflor (Officer-in-Charge)
- Email Address: region5@owwa.gov.ph
- Telephone Numbers:
- 481-4503/052-201-9798
- COA – 480-3166
- 0915-317-2174
- 473-4341
- 0949-949-5133/0905-486-7306
9. OWWA Office: Region 6 (Western Visayas Region)
- Address: Robinsons Land Corporation, Level 3-156 to 164A, Corner Quezon-De Leon St., Iloilo City, Bacolod Satellite Office, 5000
- Contact Person: Rizza Joy M. Moldes (Officer-In-Charge)
- Email Address: region6@owwa.gov.ph
- Telephone Numbers:
- 503-7091 / 337-4484 / 509-1075
- 337-4484
- 300-1345(admin)
- Office of the Director 503-7090
- 432-2873
- 0919-575-2060/ BACOLOD HOTLINE-0908178-4336/0917-8329-076
10. OWWA Office: Region 7 (Central Visayas Region)
- Address: 2nd Floor, DOLE 7 Building, Gorondo Avenue Corner Gen. Maxillo, Cebu City 6000
- Contact Person: Mae D. Codilla (Officer-In-Charge)
- Email Address: region7@owwa.gov.ph
- Telephone Numbers:
- 231-5291,254-3199, 254-3199, 415-5203
- 0917-809-4754/0918-921-4932
11. OWWA Office: Region 8 (Eastern Visayas Region)
- Address: Trece Martirez St., DOLE Compound, Tacloban, Leyte 6500
- Contact Person: Sergio B. Borgueta Jr. (Director II)
- Email Address: region8@owwa.gov.ph
- Telephone Numbers:
- 832-1945 / 321-4376
- 321-6235
- 09280381042 / 09275423597
12. OWWA Office: Region 9 (Zamboanga Peninsula Region)
- Address: 3rd Floor Goodwill Center, Mayor Jaldon St. Canelar, Zamboanga City 7000
- Contact Person: Priscilla Pamella M. Flores (Officer-In-Charge)
- Email Address: region9@owwa.gov.ph
- Telephone Numbers:
- 991-2785 / 992-1693 991-7764
- 993-0557 / 955-2651 (Admin.)
- 0917-696-6319
13. OWWA Office: Region 10 (Northern Mindanao Region)
- Address: 2nd Floor, Trinidad Building, Corrales-Yacapin Street, Cagayan de Oro City 9000
- Contact Person: Petrona M. Bergado (Director II)
- Email Address: region10@owwa.gov.ph
- Telephone Numbers:
- 722-863 / 728-341
- 857-5723
- 857-6511
14. OWWA Office: Region 11 (Davao Region)
- Address: Doors 31 E-G, GB Cam Bldg., Monteverde Street, Davao City, 8000
- Contact Person: Ron Lionel M. Bartolome (Director II)
- Email Address: region11@owwa.gov.ph
- Telephone Numbers:
- 332-9339/322-9214/227-9536
- 221-8593
- 322-9153-ACC.
- 0917-701-1135/0917-701-7126
15. OWWA Office: Region 12 (Soccsksargen)
- Address: Ilao Building, Judge Alba Street, Zone 3, Koronadal City, 9506
- Contact Person: Marilou M. Sumalinog (Officer-In-Charge)
- Email Address: region12@owwa.gov.ph
- Telephone Numbers:
- 228-1076 / ADMIN. 228-2153
- PSD – 228-1076
- 228-7513-ACCT
16. OWWA Office: ARMM Region (Bangsamoro Autonomous Region in Muslim Mindanao)
- Address: 2nd flr Mags Audio Accessories Bldg., 039 Quezon Avenue, Cotabato City 9600
- Contact Person: Uga L. Sulaiman (Officer-In-Charge)
- Email Address: armm@owwa.gov.ph
- Telephone Numbers:
- 557-1815 / 557-1815 / 421-7237
- 0918-566-1928
- 9208008209
- 0917-622-0140
17. OWWA Office: CARAGA Region (Region XIII)
- Address: Nimfa Tiu Building II, J.P. Rosales Avenue, Butuan City 8600
- Contact Person: Ma. Ireen C. Cambaling (Officer-In-Charge)
- Email Address: caraga@owwa.gov.ph
- Telephone Numbers:
- 815-1894 / 342-6178
- 815-1894
- 225-5989
- 0917-315-0590/0939-925-9895
Conclusion
The OWWA hotline is more than just a number—it represents hope for Filipinos working abroad. Keeping this number saved in your phone and familiarizing yourself with how to use it can make a significant difference in times of need. Always remember, OWWA is here to help you, ensuring that no matter where you are in the world, you are never alone.